ProVinyl Co

FAQ

Q: How long does it take until my order is cut and processed?
All of our products are made-to-order. Same day production is applied to all orders within M-F normal work hours. Orders placed after hours or on weekends will be produced the next business day.

Q: What do I do if the item I received differs from the product I ordered?
If you were sent the wrong product, the wrong color or t-shirt size, please email us right away. In the email, please include a clear photo of the product in question. We’ll review your order and if the wrong product was sent we will get the correct product shipped out to you as soon as possible. If the product was already installed, or if you cannot provide a clear photo of the product in unused condition, we are not able to offer any refund or exchange.
If you ordered the incorrect product, are unhappy with the color or size, unfortunately we cannot allow a refund or exchange as each graphic / t-shirt is made to order and cannot be re-used or re-sold. Please make sure to double-check your order as well as the product descriptions before placing your order to ensure you are ordering the correct product(s). If you are unsure, you can always email us to answer any questions before ordering.

Q: What do I do if the item I received is damaged?
If any of your products are damaged please email us right away. In the email please include a clear photo of the damage. We’ll review your order and if the product was poor quality production or damaged in shipping, we will get the correct product shipped out to you as soon as possible. If the product was already installed, or if you cannot provide a clear photo of the product, we are not able to offer an exchange.

Q: I tried to install the product, but ruined it in the process, is there anything you can do?
Unfortunately we are not held responsible for a failed installation. If you have any questions at all before installing our products, please email us and we’ll help in any way you can. If you feel like you can not install your graphics correctly, you should find a local professional to ensure proper installation.

Q: I made a mistake with my order, how do I correct it?
If you made a mistake with an order you placed, email us immediately with your order number and issue information, we will do all we can to accommodate the correction. Please note, if you do not contact us within 24 hours, we cannot guarantee that your order has not already shipped.

Q: When will my order ship?
Orders will be shipped once your order has been processed. When your order ships you will receive an email from us letting you know. If you chose a trackable shipping method you will receive a tracking number in that email. 

Q: How do I change my shipping method?
Click on the “Shipping Options” button next to a product, here you can review the shipping options and add one to your cart if you wish. This only has to be done once per order, not per product. If you already have chosen the default shipping method and checked-out, your method cannot be modified.

Q: What are my shipping options?
All vinyl decals and graphics are shipped USPS First Class. Shipping time for this service is 1-3 days. Clothing and printed stickers have additional shipping options if you need express shipping.

Q: How do I get free shipping?
All decal or graphics orders to a US lower 48 address qualify for free USPS First Class shipping. You do have the option to purchase shipping with tracking if required.

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